Scope of application. vegetables, fruits, meat, seafood, frozen food. Refund time limit. If you find that there have a problem with the quality of the goods, please contact us request a refund within 24 hours from the time of receipt of the goods or contact customer service. Reason for return. Product quality issues. Refund process. 1. Contact customer service, and provide the order number, the photo of the problem product, the name, the quantity, and the specific time of picking up the goods; 2. FreshWay Foodmart will promptly follow up with you within 1-2 business days of receiving the application, and arrange a refund for the goods according to the actual situation.
Other product refund policy. Scope of application. Products other than fresh vegetables (including vegetables, fruits, meat, seafood, and frozen foods) Refund time limit. If you find that there is a problem with the quality of the goods, please apply for a refund or contact customer service within 14 days from the date of receipt of the goods. Reason for return. 1. The product is broken or has quality problems. 2. I received the wrong item. Refund process. 1. Contact customer service, and provide the order number, the photo of the problem product, the name, the quantity, and the specific time of picking up the goods; 2. FreshWay Foodmart will promptly follow up with you within 1-2 business days of receiving the application, and arrange a refund for the goods according to the actual situation.